Web Operations

Web Operations at FDU (WebOps) team is responsible for the deployment, monitoring, and overall operation of the www.fdu.edu website.

Web Operations is responsible for…

  • Requests for changes to existing web pages.
  • Requests to create a new suite of pages (subsite).
  • Requests to delete a page, series of pages, or a whole suite, and/or to redirect URLs to appropriate replacement pages.
  • Website images, and policy for their use.
  • Links to social media, videos, Youtube, and Vimeo.
  • University policies that affect the website content. (email, copyright, trademark, outbound links, etc.)
  • Tracking and refining ADA compliance of www.fdu.edu .
  • Assisting other FDU web properties with ADA compliance when relevant tracking is a byproduct of efforts at www.fdu.edu.

Please see University Web Pages Policy for additional information.

Contacting Web Operations

There are two ways to contact Web Ops:

  • Fill out and submit the Web Ops request form. You will be prompted to include all the information that will allow us to help you quickly and efficiently. This requires you to login using your FDU SSO credentials.
  • Email webops@fdu.edu with your request. If discussing an existing webpage, include the URL/address of the page copy-pasted into your email.

Web Ops will respond to you via the Web Ops service desk. You will be able to see the full conversation and any related attachments by clicking the link in the email you will receive, or by logging into the service desk.

Frequently Asked Questions (FAQs)

Web Ops Service Desk Questions

Who is behind the Web Operations service desk?

Web Operations is an internal team that operates under the Office of Communications and is responsible for maintaining and updating the main Fairleigh Dickinson University website at FDU.edu. This service desk is a way for us to communicate more efficiently with the FDU community members we are assisting and will be staffed by the same internal Web Operations team you are used to working with.

Who should use the service desk, and what sort of requests should be sent there?

Anyone who is employed by FDU in any capacity should use the service desk to submit requests and inquiries about FDU.edu. Examples of requests include:

  • Page creation, deletion and content updates
  • Creation of new subsites
  • Updating program pages
  • Creation of URL redirects/vanity links
  • Questions about FDU.edu site capabilities
  • General inquiries related to FDU.edu
If I am used to working with the Web Operations team already, what will change?

We ask that instead of emailing members of Web Operations individually, you submit requests via the Request form or by emailing webops@fdu.edu. The communication back and forth will look different as emails will be sent by the service desk system. Besides that, the process of working with us will remain largely the same, and we aim to provide even better support and assistance for the FDU community. If you send an email with a request to the personal email of a Web Operations staff member, our new procedure will be to create a request in the service desk for you, and we will respond through the service desk system.

Is this different from FDU IT’s SAMI Service Desk?

While the platform is the same and the forms and correspondence will appear similar, the Web Operations Service Desk is separate from the SAMI Service Desk and information between the two is not shared. These are two different service desks operated by two separate teams.

Requests for IT services should still be submitted to IT as usual. (Note: Users can log into SAMI Support, type in Web Operations in the search and get to the necessary form that way as well. They can also view and update Web Operations tickets from the same screen that they view their SAMI tickets.)

General Web Ops Questions

How long will it take for Web Operations to make updates/build a page for me?

The answer to this question can vary widely based on the scope of the requested updates but Web Operations makes every attempt to turn requests around as quickly as possible. Some rough estimates are:

  • Updates to existing pages: Range from a couple hours to one or two business days
  • Creating a new page: A few business days or less
  • Creating a new subsite: Once the content is finalized and ready for us to build, can take about a week or less

These time estimates are provided only as examples in order to assist FDU community members in planning their project timelines.

Why am I not appearing in the FDU directory?

If you are a new hire or inquiring about a new hire, the following guidelines describe the timeline to begin appearing in the FDU directory:

  • New employees will first be added to internal university systems by HR
  • Web Operations updates the FDU directory with new information from the HR systems on a rolling approximately 2-week basis
  • In some situations, the update schedule may line up such that it takes up to a month for a new employee to appear in the directory
  • If it has been more than a month since your onboarding was completed and you are still not appearing in the directory, please contact Web Operations directly for assistance

If you are not a new employee and your directory entry has disappeared, please contact Web Operations for assistance.

My information in the FDU directory is wrong. How can I fix it?

If the information appearing when you search for your name in the directory is wrong, please contact HR to correct your information. Once HR has updated the information within internal university systems, the correction will appear in the directory within a month. If it has been longer than a month since HR confirmed receipt of your request, please contact Web Operations.

If the information on your faculty profile page is incorrect, please contact Web Operations and we will be happy to update it.