Denise Chiang

Senior Lecturer of Hospitality & Tourism Management

Assistant Director of ISHSTM Enrollment Management
Sports Management, International School of Hospitality, Sports, and Tourism Management

CONTACT INFORMATION

Courses

• Global Marketing
• Professional Development Sequence (Internship) 
• Human Resource Management
• Advanced Human Resource Management
• Organizational Communication and Conflict Management 
• Special Project/Thesis
• Lodging Operations and Revenue Management 
• Property Management 
• Hospitality Operations Management 

Research

• Strategic Management

Education

• MS, Edinburgh Napier University
• BCom, Ryerson University
• PIDP (Provincial Instructors Diploma), Vancouver Community College

Academic Profile

Denise Chiang, Senior Lecturer and Assistant Director of ISHSTM Enrollment Management, comes to FDU with over 15 years of industry experience in Program Management, Corporate Training, Business Development, Marketing, and Event Management.

Denise holds a Master of Science degree in Marketing from Edinburgh Napier University and a Bachelor of Commerce degree in Hospitality & Tourism Management with a Minor in Human Resources from Ryerson University. She is also a Certified Career Development Practitioner by the BCCDA. Her academic research has been published in the International Journal of Contemporary Hospitality Management.

Denise has worked at prestigious companies in the hospitality and tourism industry around the world, most recently at Deloitte, managing quality assurance for over 10 global hotel chains. Her professional experience also includes corporate management at HRG North America and operation management at the Langham, Four Seasons, Conrad, Marriott, and Sutton Place hotels.

In her spare time, she enjoys paddle boarding, playing pickleball, going on adventures with her dog, and writing children’s literature and short stories.