HRTM 7716 (Service Management) is a supporting 3-credit course in the Master of Hospitality Management Studies (MHMS) program.

The field course familiarizes students with service strategies used by exemplary domestic and international service organizations, with hospitality and tourism businesses in the Okanagan Region of British Columbia as the foundational context. The course reviews theories and methods and connects them to industry best practices. The course focuses on this practical application by exploring methods for measuring customer satisfaction and total quality management applications. Learning is highly interactive and includes case students, interactive exercises, research, class discussions, and application to past and future service experiences and operation management.

This course involves four intensive in-class sessions followed by a five-day field program throughout British Columbia, Canada, led by Instructor Sandra Louie. The students’ lab fees are included in their tuition payment and include all transportation, lodging, and meals while on the trip.

To get a better sense of the places we visit on this Graduate Field Course and the student experience, please view our archived October 2023 HRTM 7716 Field Course blog at www.medium.com/@FDUVancouver.

An information session will be held on campus for Spring 2025 students following the midterm exam period.

 

Contact Information
Dr. Michael Lever, Assistant Professor and MHMS Program Coordinator
m.lever@fdu.edu